The nice young lady show me what to do when I come in for service to beat my horn she also showed me where to get coffee while I wait the mechanic came and explain to me what he have done and I thank him
Work to be accomplished was 15;000 mile service. Arrived at 8:15 for 8:30 service that was scheduled online. Paperwork had to be accomplished twice due to assignment to a person no longer there. Work was completed at 11:30, far too long for what was done.
I went in because a nail was in my tire. I mentioned that it was also time to change oil and rotate tires. I was offered a chance to do the work at that time. I was happy because of the holiday. The offer was appreciated. The work was done in a timely fashion.
It was on a Saturday at 2:30 pm it was nobody there but two people one who ran the desk and service area and just one other worker that was in the mechanic area. My truck needs a def heater (work done on it) the check engine light came on and come to find out it’s on a recall for it. Nobody was working in parts so he told me he would order the part Monday earliest my truck could be fixed was the first of the year. I haven’t received a call to confirm the part was ordered etc
I love that this dealership is so close To where I live, easy To schedule appointment on line and drop off with that being said I made an appointment for 7:30 and requested one of the packages that was recommended for 45,000 miles. I didn’t pick up my car until after 2pm, had to wait for my car to be brought to me in the cold and I’m not sure that the service I requested is what actually got done on my car.
Usually the service. I had a 10:00 appointment for an oil change and state inspection and had to wait almost 3 hours. What’s the point of having an appointment when the walk ins were being serviced too