I needed an inspection and to have a tire looked at, as there was a slow leak. I left the car there and everything was completed much quicker than inspected. They even picked me up from work so that I could pay for the service and get back as soon as possible. Overall great experience!
On 5/9/2019 I contacted Haley Buick GMC about windshield wipers not switching to off or intermittent after moving switch to those positions. I told service advisor that I had goggled issue and it states that the Windshield Wiper Motor Pulse Board needs to be replaced. I was given an appointment for Saturday, 5/11/19 at 10:30 a.m.; since this is a Saturday appoointment, I called the Parts department and was told by them that they would have the part in before my service on Saturday. I asked if I needed to pay before, but was told they would speak with Service and have it covered. On Saturday, after waiting for 1.5 hours, I was told that the Pulse Board was the issue but would take 2 days to have part in. I felt like they did not listen to my issue at all when I called to make appointment. And waited 1.5 hours for them to tell me something I already know. I thought I had a plan in place but was ignored. It is a simple issue when wipers will not shut off or go to the intermittent position.
Had an appointment at 1pm for oil change and tire rotation. At 2:15 asked what was happening because I still had not heard from anyone. No one was proactive in saying there were any delays. Had to go back several times. Took almost two hours to get the simple work done.
I’ve been a GMC buyer for many years and the dealership has changed hands several times. The consistent thing is my relationship with the salesmen. I have always gotten a deal that was a win for me and a win for the dealership.
Inspection ran out on my 97 Suburban so I needed an appointment to drive to inspection. Called Aaron in service, he was going to be out when I came in. He scheduled an appointment, sent me an email, and set me up with Allen who handled my truck's inspection. Great service, thanks Aaron and Allen.
We have been welcomed each time we visit the dealership. Phone inquiries with the service department have been very helpful. I called Aaron in the service department about new tires as we had gotten a coupon in the mail. He made recommendations and helped me to get a BuyPower card in order to get a discount. I have since recieved a call to schedule my free state inspection!
It took a while before I was greeted when I went to the dealership for my annual car inspection. When I returned to pick up my car, again it took a while before I was greeted. Staff was there and available but I didn't feel like I was priority. Prices are also ridiculous. I felt very irritated about spending $30 for having one license plate bulb replaced.