this was my 2nd time having to go in for service and each time the experience was great. so glad to have gotten my vehicle from you guys for it does me good that the folks who sold me my SUV still remember me
Overall, I think the service was fine. However, my lower ratings are due to the time it took to complete the state inspection. I had made a 8 am appointment & my vehicle was not ready until 9:45 am. The only repair was to replace the windshield wiper blades.
Mr. Hicks we apologize that your state inspection took longer than you expected. The Virginia State inspection process is very tedious and does take some time to complete. Not all of our technicians have a state inspection license. Again we apologize and will strive to complete your work in a more timely manner. We appreciate your business and look forward to seeing you in the future
I had my vehicle towed to the dealership late afternoon on September 28th. I did not get my vehicle back until the late afternoon of October 1st. I had to call 4or 5 times to get information on the status of my vehicle.
Ms. Prosser I apologize for your frustration however your car arrived without an appointment and unexpectedly. we were able to work you ahead of some other appointments but it did take us a few days. I believe my service advisor expressed this to you when the vehicle was towed in. You were given updates as soon as they were available to the service advisor. Again we apologize for your inconvenience and the fact we were exceptionally busy and we appreciate your business.
GMC Laburnum was Awesome. GMC Corporate was well below Expectations. A Problem that many GMC drivers are experiencing Harness with the Shift Gear, Corporate just blew it Off !!! Buick GMC Airport went Well Beyond Expectations and had me back on the Road Quickly.. I will definitely be Coming Back to get my Truck Service. Thank You
Scheduled service for oil change and tire rotation. Service recommended changing engine air filter, so I checked that off to have done. When I got home I checked my last service invoice (05/2020), and the engine air filter was changed then. So, I basically had two engine air filters replaced within 5 months. Why would your service record recommend changing, when I just had it done 5 months earlier. I don't believe they need to be changed that often.
I scheduled an appointment and my vehicle was not initially worked on for 5+ days. I had to repeatedly call in to get details. If there was going to be a delay when I dropped off, it would have been nice to know this as well as a reach out on such status.
Service Manager has reached out to customer and there was a matter of miscommunication between advisor and customer. Service Manager assured Mr. Reynolds that his truck is still well within warranty and there were no issues with the truck's warranty or his extended warranty. We value your business and look forward to assisting you in the future