267 Reviews Found

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Confirmed Service Customer
this was my 2nd time having to go in for service and each time the experience was great. so glad to have gotten my vehicle from you guys for it does me good that the folks who sold me my SUV still remember me
Melanie W.
RICHMOND

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Confirmed Service Customer
Completed work requested on time. Quality was good.
Debra O.
QUINTON

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Confirmed Service Customer
Overall, I think the service was fine. However, my lower ratings are due to the time it took to complete the state inspection. I had made a 8 am appointment & my vehicle was not ready until 9:45 am. The only repair was to replace the windshield wiper blades.
Robert H.
MECHANCSVILLE

Business Response
Mr. Hicks we apologize that your state inspection took longer than you expected. The Virginia State inspection process is very tedious and does take some time to complete. Not all of our technicians have a state inspection license. Again we apologize and will strive to complete your work in a more timely manner. We appreciate your business and look forward to seeing you in the future
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Confirmed Service Customer
I had my vehicle towed to the dealership late afternoon on September 28th. I did not get my vehicle back until the late afternoon of October 1st. I had to call 4or 5 times to get information on the status of my vehicle.
Valerie P.
RICHMOND

Business Response
Ms. Prosser I apologize for your frustration however your car arrived without an appointment and unexpectedly. we were able to work you ahead of some other appointments but it did take us a few days. I believe my service advisor expressed this to you when the vehicle was towed in. You were given updates as soon as they were available to the service advisor. Again we apologize for your inconvenience and the fact we were exceptionally busy and we appreciate your business.
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Confirmed Service Customer
GMC Laburnum was Awesome. GMC Corporate was well below Expectations. A Problem that many GMC drivers are experiencing Harness with the Shift Gear, Corporate just blew it Off !!! Buick GMC Airport went Well Beyond Expectations and had me back on the Road Quickly.. I will definitely be Coming Back to get my Truck Service. Thank You
Mccoy W.
HIGHLAND SPRINGS

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Confirmed Service Customer
Nice atmosphere, workers knew their jobs and did it well
Clara H.
RICHMOND

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Confirmed Service Customer
Scheduled service for oil change and tire rotation. Service recommended changing engine air filter, so I checked that off to have done. When I got home I checked my last service invoice (05/2020), and the engine air filter was changed then. So, I basically had two engine air filters replaced within 5 months. Why would your service record recommend changing, when I just had it done 5 months earlier. I don't believe they need to be changed that often.
Glenn C.
RICHMOND

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Confirmed Service Customer
I scheduled an appointment and my vehicle was not initially worked on for 5+ days. I had to repeatedly call in to get details. If there was going to be a delay when I dropped off, it would have been nice to know this as well as a reach out on such status.
Dejuan B.
HOPEWELL

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Confirmed Service Customer
As always everyone is very helpful. They get you in and out. I trust Haley with all my automotive needs and future buying.
Gary R.
CHESTER

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Confirmed Sales Customer
The service here was excellent and I was really happy for the vehicle I purchased and everything went very smoothly during the process
Belinda C.
RICHMOND

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Confirmed Service Customer
Service Dept. Is horrible . All of the sales people are great . I will never come back !!
Charles R.
CHESTERFIELD

Business Response
Service Manager has reached out to customer and there was a matter of miscommunication between advisor and customer. Service Manager assured Mr. Reynolds that his truck is still well within warranty and there were no issues with the truck's warranty or his extended warranty. We value your business and look forward to assisting you in the future
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Confirmed Service Customer
They are slow, rude,no personality at all. Service department girl did not give me my keys after I paid her. Another girl in t b e service department , tried to give me someone else keys. Pitiful.
Tory W.
RICHMOND

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Confirmed Service Customer
Lack of communication in the service department. Found a particular young lady very unprofessional and condescending.
Nikki Y.
RICHMOND

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Confirmed Service Customer
I have always had great experiences at Haley's. Whether it's an oil change, buying new tires, or any other problems. Staff is courteous, helpful, and informative.
Veronica G.
RICHMOND

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