My experience was terrible. They did not do a proper testing of what was broken on my vehicle (radio) They assumed it was the screen and ordered the part that cost over $500 and called me to bring my car back up there to have the screen put in. My car was up there for 3 days and then was called and told that they made a bad call and it was actually the radio and probably not the screen at all. Needless to say, I will not be referring anyone to the service area.
Ms. Snider our service manager has spoken with your father and we will make our "bad call" right. He told your father that Haley would repair you vehicle at no charge and he stated he would get back with him and let him know when he would bring the car back to be repaired correctly. We apologize for your inconvenience and we will correct our mistake.
April was very accommodating the minute I arrived and consistently kept me informed of the progress of the service work on my vehicle. She was very friendly and took the time to truly listen to me and answer all my questions completely and professionally. She made all the difference in my visit.
I don’t blame my experience solely on the dealership, but several months ago I was having an issue with my brake system in my 2016 Sierra. Upon calling the service department I was told it was likely the vacuum pump and quoted a price. After research online I found this was a common problem GMC was contemplating a recall but due to the issue I was having paid for the repair out of pocket. I have sense learned a recall was announced but the issue can be corrected by reprogramming the brake module, which is a much cheaper way to solve the issue and one I wish I was told about.
Yes please let it be known that the Service Manager was more than happy to get the customer reimbursed, however it was not a recall issued it was a special policy issued which only covered the vehicles involved for a period of 6 years or 72,000 miles whichever occurs first and Mr. Taylor's vehicle had 88,000 miles on it at time of failure. Therefore GM declined reimbursement. Also the reprogramming of the brake module was not released to the dealer until September 20th, 2019 and Mr. Taylor your vehicle failed in June of 2019. We regret the timing of the release of the recall to reprogram the brake control module and apologize that General Motors will not reimburse you for the vacuum pump you purchased from an independent repair facility..
Janet the Sales Associate was wonderful to me, very patient with me, answered all my questions, calmed all my worries regarding this transaction. In fact, everyone involved in this transaction were professional in their dealing with me during this purchase!