Took it in for a thumping noise from the rear of the car. Found the cause of the noise which was a tire. The tire was cupping. The only thing that was not addressed was the cause of what was making the tire cup. I forgot the think of the question myself. April was very nice and hope to see her in the future. 5 stars for her.
April, in the service department, is by far your most outstanding employee in my opinion. Her professionalism along with caring about the customer was outstanding, particularly in today's world when it comes to assisting the customer. I hope you are taking care of employees like her!!!!!
the service experience this time around was on par with what I was expecting. But allow me to start at the beginning, I didnt send in a review right after buying my truck because I felt that since I had nothing positive to say, I'd say nothing. But this service experience just pushed me over the edge and I have decided to divulge my full experience. I purchased this truck in Feb of this year. The sales woman who helped me was nice enough. the sales manager was nice. Both were pushy and unyielding as any car sales person. but without being jerks. Needless to say I paid full price when advertised prices were MUCH lower. During my financing procedure, I had already received approval through my bank, with a GREAT rate and terms. The sales team was so pushy that I use their financing that I was lied to about my banks rates (this was later confirmed by talking to my bank). I got suckered into using a different bank with a higher interest rate and longer terms because the sales team wanted to close FAST! All I had to do was submit one last piece of paperwork to my bank and I was all set. But again, the sales team made it seem urgent that I use their financing partner. So fine, I went with their partner. A day later I found out that my financing went though with my bank and I wanted to refinance the loan from the dealers bank. I called up to the dealership and left a message for the finance manager to call me and give me the loan number. hours passed and no call back. I called again, no call back. I called again this time expressing my urgency to talk to the finance manager and get my loan number so I could bring this loan to MY bank. I was finally called back and the loan manager (i cannot remember his name). He was extremely rude by chastising me for telling the front desk that I felt this was an urgent matter and my attitude was unacceptable. I own a business where I will not tolerate people being rude to my staff, so I would NEVER have been rude to the person who took my call. After the man was very rude to me. He told me that all I had to do was call the new loan and get my loan number from them. That was untrue. because I called them and they told me I had to wait for him to submit the paperwork. That took WEEKS to get processed. During that time the value of the truck had depreciated THOUSANDS and I was stuck with the higher interest rate and longer terms. Needless to say I will NEVER purchase a new truck from Haley again. I will also NEVER purchase a new truck ever. This was my first new truck purchase and it was horrible. Now onto the service experience. I noticed that my truck which has less than 6k miles on it had developed a vibration. This vibration is a regular happening at highway speeds, but not constant. The fan motor inside the truck also has a noise to it. I brought the truck in (which is NOT an easy task for us). The technician who serviced the truck was unable to find the problem. either problem. I was told the vibration from the truck while driving was the suspension, but as a person who fixes EVERY other car and truck I own. I can say for certain this is is not suspension. So they couldnt hear the noise in the fan motor. fine. thats a noise that I feel is a problem. But service may not. I can understand that. The vibration during driving IS a problem. and I dont have the time to take off of work to take a technician on a test drive so I can point out the problem. Now I own a repair business. I fully understand intermittent problems. but this is not an intermittent problem. In defense of the technician, He doesnt have a ton of time to drive a truck to find the problem, but a phone call during the diagnosis could have allowed me to help him with suggestions about how to replicate the problem. anyway. thats it. I'm done. This dealership is too far for me to bring my truck in to get it fixed. I'll be taking it elsewhere so I can finally say I'lm done with Haley 100%. thanks for pushing me into a truck and into financing that wasnt desired, and thank you for wasting my time for service too.
I was extremely pleased to be accommodated at the last minute for my oil change. I was also thoroughly happy to be able to utilize the discount coupon I received by mail. every one was nice that I encountered. Thanks for the great service you provided me.
I was able to get an appointment the same day I called which was wonderful considering my steering went out briefly. I spoke with Cynthia who was wonderful, friendly and professional. I will definitely recommend your services. If you offered some time of service credit card account, I would always have my car serviced there.