Sorry to hear about your displeasure with your service experience. The extended warranty you purchased is for powertrain components only. An oxygen sensor is not a powertrain component and therefore not covered under your contract.
Thought it was a great visit, until we left. On the way home we began to smell oil burning. Decided to wait until the am since it was a Saturday. My husband put a piece of card board under the vehicle in case it did leak so it wouldn't stain our garage floor AGAIN. There were drops on the card board, so my husband took a picture of it AGAIN. This was not the first time that we have had to take the vehicle back after being serviced.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Haley Buick GMC Airport and we hope to see you again soon!
Mr. and Ms. Blanton we certainly apologize for your inconvenience. Due to the oil filter location it is most difficult to get ALL the residual oil cleaned from the frame rails and splash shields. We have given my lube technicians your review and gone over the importance of taking the extra time to clean the residual oil. We appreciate your business and will do our best to prevent this in the future Blanton, Willie Floyd, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (804) 302-6603 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Milton was the salesman who helped me during my time at Haley; he was very helpful and paid attention to the things I liked/wanted in a car. Even though the car I was looking for wasn't on the lot, he offered to find one for me which I thought was amazing. Everyone there was extraordinarily personable (KP, and Parke especially, and Milton of course!) and seemed to genuinely want what was best for me in my car shopping venture. Needless to say I will definitely be back in the future.
My vehicle was due for routine maintenance, and I waited while this was performed. The facilities in the customer lounge were very comfortable and all my contacts with the applicable personnel were superior. There is no reason I would go to any other location to have my GMC serviced.
Requested a certain time to have vehicle ready and it was ready before that time. One issue, I guess when the tires were rotated and air was put in, the cap was left off one of my tires. The rear left tire.
When there and unexpected high dollar cost, there explore every discount option there is to save you some money, and that’s showing that they truly feel your pain, when not knowing how much a simple oil change turns into something major .
I got lied to when I first brought the car I was told it came with a 3 year or 36000 warranty n that I can buy another 3 year or 36000 ,so I ask well do that mean that my warranty will last the duration of my car loan ,he said yes but come to find out when I brought my car with 31,000 miles on it which only left me with 500 miles on it n the additional 36000 so time my car needed work I was 500 miles over my warranty ,I feel so used and lied to ,and to find out the person I trusted and dealt with I found left days after selling me this
The best Car Purchased Experience I have had. Everyone went out of their way to help us. We contacted multiple Dealerships and nobody came close. We received professional advice on making a sound decision on when and what to buy to fit our finance situation. Thanks to the Haley Airport Team for helping Us with the opportunity of a Lifetime. You have made Us Lifetime Customers.